iXora Solution Privacy Policy

Last Updated: April 2016

This Privacy Statement applies to ixorasolution.com and its web applications owned and operated by iXora Solution Ltd. The privacy statement describes how iXora collects and uses the personal information you provide on the domain umbrella of our sites, office add-ins and SharePoint add-ins and other web based applications or any access point we make available to you. It also describes the choices available to you regarding our use of your personal information and how you can access and update that information.

If you have questions or concerns regarding this policy, please contact us.


Collection and use of personal Information

Information we collect directly from you

We collect certain personal information that you provide directly to us. For example, we collect the following personal information from your

  • Contact information such as your name and email address.
  • If you select to purchase a paid subscription to any of the service we offer, we ask you to provide billing information such as billing address, Credit card number and phone number, however for billing we used trusted gateway for your protection.
  • When you create an account to user our services you are asked to provide an email address and password as your login credentials, you also have the opportunity to provide your first and last name.

Information we collect Automatically on our web properties

As is true of most websites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system, as well as the other information listed in the “Cookies and Other Tracking Technologies” section below. We do link this collected data to other information we collect about you.


We use the information we collect from you to:

  • Administer your account.
  • Assess the needs of your business to determine suitable products and services
  • Fulfill your order for our services.
  • Link or combine with other information we receive from third parties to help understand your needs, provide you with better service and for marketing purposes.
  • Monitor and analyze activity on our Web Properties.
  • Provide, improve, maintain and operate our services.
  • Send you administrative messages, invoices, order confirmations, security alerts, support messages, technical notices, and updates.
  • Investigate and respond to illegal activities or fraudulent transactions and/or fraudulent usage of our Web Properties.
  • Respond to customer service requests and provide support.
  • Respond to your comments, concerns and questions.
  • Send you requested information and for other purposes which we have notified you about.
  • Share your email address with your organization upon request. If the email address under which you have registered your account belongs to or is controlled by an organization (with the exception of known ISP email providers such as Gmail, Hotmail, etc.), we may disclose that email address to that organization in order to help it understand who is using our services.


Our Service

We provide a work collaboration service from our Web Properties (the “Service”) that permits users to share information with each other by creating, uploading, and attaching information to shared "sheets" stored and accessed through our Web Properties. Our use and distribution of information that you submit or upload to these shared sheets, including any personal information you submit to sheets, is described in our User Agreement (or other subscription agreement you entered into with us, if any). This Policy does not apply to personal information that you uploaded to sheets.



Communications from Us

  • Customers can opt out of being contacted by us by following the opt-out instructions located in the e-mails we may send you, by changing your privacy settings in the Service, or by contacting us (link to contact us) at any time.
  • However, iXora reserves the right to send its existing customers certain communications relating to the Service as part of our commercial relationship with you, such as service announcements and administrative messages, without offering the opportunity to opt out of receiving them. If you do not wish to receive them, you have the option to cancel your account.


Information Sharing

  • Except as provided for in our User Agreement (or other subscription agreement you entered into with us, if any) and this Policy, we do not disclose your personal information to third parties without your consent.
  • We do not sell any of your personal information to third parties or allow third parties to use it for their marketing purposes. iXora uses third-party intermediaries to manage payment processing. These intermediaries are solely links in the distribution chain, and are not permitted to store, retain, or use the information provided except for purposes of payment processing.
  • We may share your information with third party vendors, consultants and other service providers who are working on our behalf and require access to your information to carry out that work, such as to process billing, provide customer support, etc. For example, we may use third party data centers to host our Web Properties or to store documents uploaded to our application. We obtain appropriate contractual and technical protections to limit these service providers’ use and disclosure of your personal information.
  • We may share your information with third party vendors, consultants and other service providers who are working on our behalf and require access to your information to carry out that work, such as to process billing, provide customer support, etc. For example, we may use third party data centers to host our Web Properties or to store documents uploaded to our application. We obtain appropriate contractual and technical protections to limit these service providers’ use and disclosure of your personal information.
  • We release personal information if we believe we must do so to comply with the law, to comply with a subpoena, bankruptcy proceedings, or similar legal process, to protect the rights and safety of iXora, our customers, and our individual users.
  • If iXora is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via a prominent notice on our Web site of any change in ownership that affects your personal information, as well as any choices you may have regarding your personal information.


Cookies and tracking policies

  • We use cookies, beacons, tags, scripts and similar technologies to keep track of your preferences and profile information. A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. Cookies are also used to collect general usage and volume statistical information that does not include personal information. Technologies such as: cookies, beacons, tags and scripts are used by iXora and our trusted partners. These trusted partners include: analytics partners, marketing partners and network/website optimization partners.
  • These technologies are used on our Web materials for the purpose of analyzing trends, administration, tracking users’ navigation paths on our Web Properties and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these partners on an individual as well as aggregated basis. We do not tie the information gathered to our Customers’ or Users’ personally identifiable information.
  • We use Local Storage, such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features on our website or to display advertising based upon your web browsing activity also use HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5.


Browsing behavior and Remarking

  • • We use Google AdWords and other trusted partners to manage our advertising in order to display ads on third party Web sites to users who previously visited our Web Properties. As a result, our ads may be displayed to you on a Google search results page or on third party Web sites in the Google advertising network. Our partners use cookies and Web beacons to collect non-personally identifiable information about your activities on our Web Properties and other Web sites to provide you targeted advertising based upon your interests.


Acceptance of these terms

If you continue using our web materials signifies your acceptance of the policy. Please discontinue using our content if you don’t accept the policy



Notification of Privacy Statement Changes

We may update this privacy statement to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices.



Contact Information

Questions regarding our Policy or the practices concerning our Web Properties should be directed here as a security question, or by mail to support@ixorasolution.com