Ding, dong!
New email notification. Nothing else, yet Steve could feel his pulse beating in his ears, blocking out all other sounds except the heavy breath that was stirring in and out of his mouth. Nothing else mattered. Such anxiety is not new for him. In his entire career as customer experience manager, Steve always had nervousness regarding replying emails. In face to face scenario he confidently and smartly corresponds with various parties. He has expertise or knowledge in his industry compass. But when he tries to communicate through email, it takes time to arrange the words and sentences to express...